Return Policy

Standard Returns

With the exception of the items listed in the “Final Sale & Nonreturnable Items” section below, unused, regularly stocked items may be returned by contacting our customer care team within 30 days of the delivery date. A representative will create a return authorization and give you further instructions for completing the return process. Each return is subject to a 25 percent restocking fee and will be responsible for all return shipping fees. These fees will be deducted from your refund amount.

All returned items must be new, unused, and in the original packaging.

Other Types of Returns

Please note that “special order items” like custom fabrications and most furniture cannot be returned. Items shipped directly to you from a manufacturer require a return authorization from that manufacturer. A member of our customer care team can assist you in securing that authorization. Please contact us at (+1) 925-292-2568 or tshop@topshop56.com or by mail using the details provided below:

Topshop56 Online Deals 5674 Livermore Outlets Dr, Livermore, CA 94551 USA.

Final Sale & Nonreturnable Items

  • Used equipment and supplies
  • Special order items (these are marked on our product pages)
  • Closeout items
  • Perishable and consumable items, including foods, and disposable items like lids, plates, and cups
  • Products sold in aerosol cans
  • Products that contain flammable liquid
  • Furniture
  • Items shipped to U.S. territories and areas outside the United States
  • Items shipped outside of the contiguous United States, including Hawaii, Alaska, and all U.S. territories

Fees

Restocking Fees

There are many costs involved in processing a return. To keep our prices as low as possible, we charge a 25 percent restocking fee for all items returned.

Additional Restocking Fees

In some situations, additional shipping and handling fees will be assessed in the return process. Please keep in mind that items shipped to you with “Free Shipping” are only free when shipping from Topshop56 Online Deals to you. Free shipping does not apply in the case of a return. These fees will be deducted from your refund amount.

Defective Merchandise

If you receive a defective item, you will have to file a warranty claim. For more information on warranties and this process, please contact us at (+1) 925-292-2568 or tshop@topshop56.com.

Missing or Damaged Items

Claims of items missing from a shipment or damaged in transit must be reported within five business days of receipt of the merchandise. Anytime you receive items, please take some time to carefully inspect your items. Each shipment will include a packing label on the box. Please verify that you received all items listed on that label.